Spec Support

Commercial lighting product support.

Send fitting references, application notes or luminaire requirements while the product selection is being reviewed. Lumenloop can identify suitable product families across UK-made commercial ranges, control gear, emergency options and TM66 evidence where available.

Product range review Controls and switching check Emergency and mounting detail TM66 and material evidence
Project Enquiry

Send the specification details.

Send the technical information you have: fitting references, product information, mounting detail, controls and emergency requirements.

Email Details
Specification Support

Get product support for the specification.

Use this page for product options, controls, emergency details, finish choices, technical information and live project enquiries.

Specification Product information and quantities

Share product descriptions, quantities, mounting notes, ceiling types, colour temperature, output targets or missing variants.

Product application Luminaire references and substitutions

Share the existing reference, preferred range, space type, output target and finish so Lumenloop can identify the closest product family.

Control gear Dimming, switching and emergency packs

Keep DALI, DSI, Casambi, sensors, self-test, maintained and non-maintained emergency requirements tied to the luminaire.

Evidence Datasheets, photometrics and circularity notes

Ask for datasheets, photometric files or TM66 notes where the project needs supporting information.

Specification Matrix

What shapes the product range.

Keep mounting, controls, emergency provision and supporting files in one product enquiry.

Product application Range, mounting and optic

Set out the luminaire range, mounting method, lens, diffuser, output and access detail for the space.

Controls Driver and switching logic

Confirm fixed output, mains dimming, SwitchDIM, DSI, DALI, Casambi, sensor and switching requirements.

Emergency Maintained and non-maintained options

Keep emergency packs, self-test, DALI emergency and standalone products tied to the selected fitting reference.

Delivery Lead times and supporting information

Flag required dates alongside datasheets, LDT files, TM66 notes and material information.

Blueprint view of a track spotlight with optic and lens components
Fitting Detail

Mounting, optics and control gear.

Use ceiling detail, beam angle, optics and emergency requirements to check the chosen range.

Mounting Ceiling detail, suspension and access. Optic HighRack, diffuser and glare control. Control gear DALI, Casambi, dimming and emergency.
Product Support

What Lumenloop can identify from the information you already have.

Even a partial reference is enough to start. Lumenloop can identify the closest range, mounting detail, controls, emergency provision, photometrics and material information where available.

Schedule Mounting detail Luminaire reference Controls
Product application

Set range, mounting, optic, output, finish and access detail against the specification input.

Controls and emergency

Keep DALI, Casambi, sensors, dimming, maintained and non-maintained emergency requirements with the fitting note.

Evidence pack

Ask for datasheets, photometric files, TM66 notes or material information where the project needs supporting detail.

Reference Builder Example

See how one fitting reference is assembled before it is sent for review.

This static Luminate example shows how output, controls, emergency and mounting details can be set out clearly in one product enquiry. Use it when a fitting line needs a clearer product reference before quotation or product support.

Output and CCT Control suffix Emergency option Accessory code
Configured example
LUMINATE.004/T+DALI/EMDI

3575 lm / 4000K recessed Luminate with DALI dimming and 3 hour DALI emergency.

Output and CCT LUMINATE.004

3575 lm | 31.5 W | 4000K

Controls /T+DALI

Touch dimming or DALI control gear added to the fitting reference.

Emergency /EMDI

3 hour integral DALI emergency retained in the same luminaire suffix string.

Accessory code LUMINATE.ACC.01

Surface mounting kit listed separately alongside the fitting reference.

Specification note LUMINATE.004/T+DALI/EMDI + LUMINATE.ACC.01

Keep the luminaire reference and any separate accessory codes together when sending the product enquiry, so controls, emergency detail and mounting context stay attached to the same fitting line.

Specification FAQs

Common specification answers.

Dimming, emergency options, photometric files, finishes, custom configuration and retrofit requirements can all affect the final product selection.

Do Lumenloop luminaires support dimming?

Yes. Lumenloop luminaires can be supplied with dimmable LED drivers, including mains dimming, SwitchDIM, DALI, DSI and Casambi options depending on the selected product range.

Do you offer emergency lighting for downlights and panels?

Yes. Emergency functionality can be integrated into a wide range of luminaires, including downlights and panels, where the selected product range supports it.

Are your emergency luminaires maintained or non-maintained?

Lumenloop offers both maintained and non-maintained emergency options depending on how the space is used. Many standard products are available with a 3 hour non-maintained emergency pack, with standalone emergency products also available.

How many emergency lights are required in a commercial space?

The quantity depends on layout, escape paths and risk areas rather than floor area alone. Share the project requirements you have and Lumenloop can discuss suitable emergency product options.

Can your emergency lighting be tested automatically?

Yes. Compatible luminaires can be supplied with self-test or DALI emergency options for automated testing and reporting.

What is the typical lead time for your products?

Lead times vary by product and customisation. Standard product is typically 10 working days, custom finishes are typically 20 to 30 working days, and special bespoke products are typically 6 to 8 weeks once the specification is confirmed.

Can Lumenloop create bespoke lighting products?

Custom configuration can be discussed where standard options do not cover the project requirement, including dimensions, output, finish, mounting, control gear or emergency detail.

Do you provide photometric files such as IES or LDT files?

Yes. Photometric LDT files can support lighting calculations and are available to download on product pages where provided.

Are your luminaires available in different colours or finishes?

Yes. Lumenloop luminaires are available in a wide range of colours and finishes, including common RAL options such as RAL9010, RAL9003, RAL9005 and RAL9016.

Can you match existing luminaires or specifications?

Send the existing reference, size, output and appearance notes. Lumenloop can then identify the closest product family or mark the requirement as custom configuration.

What lighting standards do your products comply with?

Lumenloop luminaires are designed to align with relevant UK standards, including BS EN 12464-1 for workplace lighting and BS 5266 for emergency lighting.

Can Lumenloop support retrofit product replacement?

Many Lumenloop product families are used for commercial replacement projects. Send the fitting type, mounting condition and control requirement so the team can identify a suitable product family.

Are recycled or recyclable materials shown on product pages?

Where evidence is available, product pages and icons identify high recycled or recyclable content. Ask for TM66 or material notes when they are needed for the project.

Where is Lumenloop's WEEE information shown?

Lumenloop's WEEE registration number is shown in the site footer and legal information. Product circularity information should be checked from the relevant product page or project information.

Specification & Project Support

Share the specification detail that needs a manufacturer response.

For ongoing jobs, substitutions, mixed specifications, control gear questions, emergency variants, photometric requests, circularity information or time-sensitive enquiries, use this form.

Product Support Request

Attach a specification file, marked-up PDF or product information if you have it.

Email Project Details
Project Support

Talk through a project brief.

Use this enquiry for product categories, lighting controls, emergency requirements, renewal options and project performance targets.

Phone | 02045 721 554 Email | info@lumenloop.co.uk London Office | 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London W1T 6EB Nottingham Trading | Unit 7 Wheatcroft Business Park, Landmere Lane, Edwalton, Nottingham NG12 4DG