Lumenloop Shipping Policy
At Lumenloop, we strive to ensure that your orders are processed and delivered promptly and securely. Please carefully review our shipping policy, which outlines the terms and conditions related to the shipment of our products. By placing an order with us, you agree to the following terms:
1. Processing Times
- All orders are processed within 5 business days (excluding weekends and holidays) after receiving payment confirmation.
- In the event of high order volumes or unforeseen delays, we will notify you promptly of any significant changes to the expected shipping timeline.
2. Shipping Methods & Transit Times
- We offer multiple shipping options via reputable carriers (e.g., FedEx, UPS, DHL), with transit times varying based on your selected shipping method and destination.
- Shipping times provided at checkout are estimates and do not account for potential delays caused by customs, weather, or carrier issues, for which Lumenloop is not responsible.
3. Shipping Charges
- Shipping costs are calculated based on the weight, dimensions, and destination of your order. These charges will be clearly stated at checkout.
- Any customs duties, taxes, or import fees are the responsibility of the customer and are not included in the shipping cost.
4. Order Tracking
- Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this to monitor the delivery status directly through the carrier’s website.
5. Address Accuracy
- Please ensure that your shipping information is complete and accurate at the time of purchase. Lumenloop is not responsible for delayed, lost, or undelivered packages due to incorrect or incomplete address details provided by the customer.
6. Risk of Loss
- Risk of loss or damage to the products passes to the customer upon delivery to the carrier. Lumenloop is not responsible for any loss, theft, or damage that occurs during transit.
- If your package is lost or damaged in transit, you may file a claim directly with the carrier. Lumenloop will assist with documentation upon request but is not liable for the outcome of such claims.
7. Damaged, Missing, or Incorrect Items
- Please inspect your order upon receipt. If you notice any damage, missing, or incorrect items, you must notify Lumenloop within 5 business days of delivery to file a claim.
- We reserve the right to request photos or other documentation as proof of any issues before issuing a replacement or refund.
8. International Shipping
- Lumenloop ships to select international locations. Customers are responsible for ensuring that products can be legally imported to their destination country.
- We are not responsible for delays caused by customs, and any additional customs fees or import duties are the responsibility of the recipient.
9. Changes to Shipping Policy
- Lumenloop reserves the right to modify this shipping policy at any time. Any changes will be reflected on this page, and it is your responsibility to review the policy before placing an order.
For any questions regarding shipping, please contact our support team at info@lumenloop.co.uk or [phone number].
By purchasing from Lumenloop, you acknowledge and agree to this shipping policy.